Shipping policy

Shipping Policy (For MisterQuill.com & MisterQuills.com)

1. General Shipping Information

All orders placed through MisterQuill.com and MisterQuills.com are fulfilled by Mister Quills, LLC. We ship orders Monday through Friday, excluding holidays. Processing times may vary based on product availability, order volume, and custom‑made items.

2. Processing Times

  • Standard products typically ship within 2–4 business days.

  • Custom, handmade, or specialty items may require 5–10 business days.

  • Orders placed after 3:00 PM CST are processed the next business day.

Processing time is separate from shipping transit time.

3. Shipping Methods & Delivery Estimates

We offer the following shipping options at checkout:

  • Standard Shipping (3–7 business days) Depending on the Item(s).

  • Expedited Shipping (2–3 business days) Depending on the Item(s).

  • Priority Shipping (1–2 business days) Depending on the Item(s).

Delivery estimates are provided by the carrier and are not guaranteed. (Subject to change).

4. Shipping Rates

Shipping rates are calculated at checkout based on weight, destination, and selected shipping method. Promotional free‑shipping offers apply only when explicitly stated.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates may take up to 24 hours to appear.

6. Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or undeliverable addresses may incur additional reshipping fees.

7. Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged:

  • Contact us immediately with your order number and tracking information.

  • Mister Quills, LLC will assist in filing claims with the carrier.

  • Replacement eligibility is determined on a case‑by‑case basis.

8. International Shipping

International shipping may be available for select products. Customers are responsible for any customs fees, import taxes, or duties imposed by their country.

9. Split Shipments

Orders containing multiple items may ship separately depending on product availability or warehouse location. Customers will receive tracking information for each shipment.

10. Holiday Shipping

During peak seasons (November–December), processing and delivery times may be extended. We recommend ordering early to ensure timely delivery.

11. Contact Information

For questions regarding shipping, please contact: Mister Quills, LLC Email: mister.quill@misterquill.com Business Address: Birmingham, AL 35242